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Refund and Shipping Policy

Last Updated: May 2025

Shipping Policy

At Bakers Choice, we strive to deliver high-quality baking ingredients promptly and safely to your doorstep.

  • Shipping Locations: We currently ship across Nigeria.

  • Processing Time: Orders are processed within 1–2 business days.

  • Delivery Time: Deliveries typically take 2–5 business days within Lagos and 3–7 business days outside Lagos.

  • Shipping Rates: Shipping costs are calculated at checkout based on the delivery location and weight of the items.

  • Third-Party Carriers: We partner with reputable logistics providers to ensure timely delivery.

Refund & Return Policy

We aim to ensure that you are satisfied with every purchase. However, if there is an issue with your order, please review our policy below:

  • Eligibility for Returns: Returns are only accepted for items that are damaged, expired upon arrival, or incorrectly shipped.

  • Notification Period: You must notify us within 48 hours of receiving the product by emailing sales@bakerschoice.com.ng with photos and a brief description of the issue.

  • Refund Method: If eligible, refunds will be issued via the original payment method or store credit, as preferred.

  • Non-Returnable Items: Perishable goods or opened items cannot be returned for hygiene and safety reasons.

For assistance, please contact us at sales@bakerschoice.com.ng.